A Day in the Life of the Broadband Technician II:\n
Performs residential installs and disconnects* (data, video, phone) on customer premises according to organizational standards and specs
Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management.
Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
Operate company vehicle in safe and responsible manner
Other duties as assigned
What You Bring to the Table:
\nEducation: High school diploma or equivalent
Experience: 0 (Entry Level)
Maintain satisfactory driving record and have a valid driver's license
Knowledge of Ladder; Hand or Power Tools
Customer Service
Communication (verbal, written)
Basic Computer Skills
Aptitude to learn to skills
Problem solving
Time Management
Teamwork
Working alone
Physical Requirements:
\nAbility to lift and carry up to 75 lbs
Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles
Prolonged standing, walking, sitting, and driving required
Ability to safely climb and work from ladders for extended periods of time
Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level
Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding
We're Proud to Offer a Comprehensive Benefits Package Including:
\n401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*Benefits listed above are for regular full-time position
\n \n \nThe base pay in Maryland for this position is $20-$24 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Maryland and may not be applicable to other locations.
\n \n \nOur Mission Statement:
\n* Take care of our customers
\n* Take care of each other
\n* Do what we say we are going to do
\n* Have fun
\n \nAstound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
\n \nAbout Astound:
\nAstound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
\n \nAt the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
\n \nOur commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
\n \nWe offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
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